Trial Lessons

Cancellation Policy

Lessons Cancellation, Lateness and Reschedule Policy - 48 Hour Cancellation/Rescheduling Policy. As long as the school is given at least 48 hours notice the student may reschedule their lesson without penalty. However, any notifications under 48 hours notice will result in the student forfeiting the lesson fee and no makeup lesson will be offered. In the case of illness a doctor’s certificate will be required. ( only apply for home lesson ) -For studio lessons, If you want to change the lesson date and time, you will be charged the studio cancellation fee if it is less than 6 days before the lesson. ( at the studio lesson ) *About cancellations and changes for studio lessons 1 week before...0% 6 to 2 days before the lesson... ¥900 The day before/on the day of the lesson...¥1800 - If a make-up lesson is cancelled or missed, the lesson will not be rescheduled. In the case of illness or personal emergency, the lesson may be made up at the teacher's discretion. There are NO refunds. - Make-up lessons are subject to instructor and studio availability. - Rescheduled/make-up lessons cannot be rescheduled a second time. - If a student is late it will be up to the instructor’s discretion as to whether or not they extend the lesson. Payment - This is for students who want a fixed weekly schedule (i.e. same day and time each week) - All lessons must be paid in advance. - Your requested time slot will only be reserved once payment is received. - As an international company with a good reputation, we accept various payment methods for our clients convenience. bank transfer ( Japanese account ) and Credit card (Visa, Master, Amex, JCB ) surcharge of 3.6% if paying by credit cards. Stripe payment system is charging it not our school. - Once a student ceases to pay their monthly tuition they will immediately forfeit their time slot. - Minimum purchase of four or five lessons depending on how many weeks your lesson day falls within the month. ( Fixed weekly schedule ) - We DO NOT offer refunds. Once payment has been received the student must commit to taking the lesson(s) he/she has purchased or they will forfeit the remaining lesson fee(s). -Teacher's transportation cost: Not included in the lesson fee. (please bear the actual transportation costs.)

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